FAQs
FREQUENTLY ASKED QUESTIONS
We've been serving school families for 100 years and we've heard just about every question. Here are the answers to the ones we get asked most often. Can't find what you're looking for? Call or text us at 914-632-2770.
ORDERING & THE SCHOOL FINDER
Use our School Finder on the homepage. Simply type your school name, then select your child's gender, grade, and whether you need uniforms or spirit wear. You'll be taken directly to the approved items for your school.
We are constantly adding new schools to our system. If your school isn't listed please call or text us at 914-632-2770 and we'll be happy to help you find what you need.
Yes! In-store pickup is free. Simply place your order online and select the in-store pickup option at checkout. Please visit our Store Hours page to plan your visit.
Absolutely! We'd love to see you. Visit us at 518 Main Street, New Rochelle, NY 10801. Check our Store Hours page for our current hours of operation.
SHIPPING & DELIVERY
We charge a flat rate of $12.95 for standard UPS shipping. In-store pickup is always free. We also offer our unique Drop Ship to School service for just $5.00.
Standard UPS shipping takes 2–5 business days once your order has been processed. Processing times vary depending on the time of year — typically 1–5 business days during regular season and 10–14 days during peak back-to-school season. Please plan accordingly during the summer months.
Yes. Once your order ships you will receive an email from Shopify with your UPS tracking number. You can use this to track your order directly on the UPS website or through the link in your confirmation email.
Our Drop Ship to School service delivers your order directly to your child's school for a flat fee of $5.00. This service runs every other week from October through May and is available exclusively to schools that have signed up for the program. Call or text us at 914-632-2770 to find out if your school participates.
We currently ship to all 50 states within the United States via UPS. We do not offer international shipping at this time.
RETURNS & EXCHANGES
We use the publicly available price for the exact item, color and size, including an applicable public sale price. If no current price is available, a manager must review and establish the appropriate price before credit is issued. Discontinued merchandise remains excluded from ordinary returns. Read the full Returns & Exchanges policy.
No. Exchanges retain the original purchase-date deadline. A separate new purchase has its own return period. Read the full Returns & Exchanges policy.
Mailed returns must be postmarked within the applicable return period, measured from the original purchase date. Contacting us alone does not extend the deadline. Contact us before mailing if you need an exception or do not have proof of purchase. Read the full Returns & Exchanges policy.
We will try to locate the purchase in our records. A verified purchase follows its applicable return window. If we cannot verify the sale, a manager may approve store credit at the lowest current selling price for the same item, color and size; an unverified sale is not eligible for a cash or card refund. Older-system purchases may be reviewed using receipts or available records. Read the full Returns & Exchanges policy.
Effective October 19, 2026: eligible items may be returned within 180 days of the original purchase date for an original-payment refund, store credit or exchange. From day 181 through one year, store credit is the lower of the amount paid after discounts or current selling price. Beyond one year, managers may approve exceptions using the same credit-only rule. Items must be new and unused with tags; exclusions apply. We honor documented earlier purchase commitments. Read the full Returns & Exchanges policy.
Standard school-logo uniforms are eligible if new and unused with original tags and otherwise eligible under our return policy. Within 180 days of purchase, refund, credit or exchange options apply; day 181 through one year is store credit only at the lower of amount paid after discounts or current selling price. Personalized, event-specific, discontinued, worn, washed or altered items are excluded. Defects and our errors are reviewed separately. Read the full Returns & Exchanges policy.
No. Personalized items — including those with a name, initials, graduation year, or team number — are final sale and cannot be returned. Event-specific merchandise, including graduation items and spirit wear produced for a specific event, is also final sale and not eligible for return or exchange.
Customers pay return postage for ordinary returns, and original shipping charges are nonrefundable. An original order that paid standard UPS shipping qualifies for one free outbound exchange shipment per original order. Further exchange shipments are charged. Orders originally using pickup, school delivery or in-store purchase do not qualify for free outbound exchange shipping. Pickup is free. Shipping for defects, incorrect items or our errors is reviewed separately. Read the full Returns & Exchanges policy.
After receiving and inspecting eligible items, we process the approved refund, store credit or exchange within 3–5 business days. The remedy depends on the original purchase date, verification and applicable policy. Read the full Returns & Exchanges policy.
ABOUT LIEBMAN'S
Liebman's Uniforms has been proudly serving school families since 1926 — that's 100 years of experience helping students look their best. We are located at 518 Main Street, New Rochelle, NY.
We currently serve over 50 schools across the region including schools in New York, Connecticut, and beyond. Use our School Finder on the homepage to see if your school is listed.
You can reach us by calling or texting 914-632-2770 or by visiting us in person at 518 Main Street, New Rochelle, NY 10801. Check our Store Hours page for our current hours of operation.
We'd love to hear from you! Please call or text us at 914-632-2770 and we'll be happy to discuss how we can serve your school community.