FAQs

FREQUENTLY ASKED QUESTIONS

We've been serving school families for 100 years and we've heard just about every question. Here are the answers to the ones we get asked most often. Can't find what you're looking for? Call or text us at 914-632-2770.

ORDERING & THE SCHOOL FINDER

How do I find the right uniforms for my school? +

Use our School Finder on the homepage. Simply type your school name, then select your child's gender, grade, and whether you need uniforms or spirit wear. You'll be taken directly to the approved items for your school.

My school isn't showing up in the School Finder. What should I do? +

We are constantly adding new schools to our system. If your school isn't listed please call or text us at 914-632-2770 and we'll be happy to help you find what you need.

Can I order online and pick up in store? +

Yes! In-store pickup is free. Simply place your order online and select the in-store pickup option at checkout. Please visit our Store Hours page to plan your visit.

Can I shop in person? +

Absolutely! We'd love to see you. Visit us at 518 Main Street, New Rochelle, NY 10801. Check our Store Hours page for our current hours of operation.

SHIPPING & DELIVERY

How much does shipping cost? +

We charge a flat rate of $12.95 for standard UPS shipping. In-store pickup is always free. We also offer our unique Drop Ship to School service for just $5.00.

How long will it take to receive my order? +

Standard UPS shipping takes 2–5 business days once your order has been processed. Processing times vary depending on the time of year — typically 1–5 business days during regular season and 5–15 business days during peak back-to-school season. Please plan accordingly during the summer months.

Will I receive a tracking number? +

Yes. Once your order ships you will receive an email from Shopify with your UPS tracking number. You can use this to track your order directly on the UPS website or through the link in your confirmation email.

What is the Drop Ship to School service? +

Our Drop Ship to School service delivers your order directly to your child's school for a flat fee of $5.00. This service runs every other week from October through May and is available exclusively to schools that have signed up for the program. Call or text us at 914-632-2770 to find out if your school participates.

Do you ship internationally? +

We currently ship to all 50 states within the United States via UPS. We do not offer international shipping at this time.

RETURNS & EXCHANGES

What is your return policy? +

We offer hassle-free 180-day returns on items in new, unused condition with original tags attached. Returns can be made in-store or by mail. Visit our Returns & Exchanges page for full details.

Can I return a decorated or embroidered uniform? +

Yes. Decorated school uniforms are eligible for return, refund, or exchange within 180 days of purchase as long as they are in new, unused condition with tags attached.

Can I return personalized or event-specific items? +

No. Personalized items — including those with a name, initials, graduation year, or team number — are final sale and cannot be returned. Event-specific merchandise, including graduation items and spirit wear produced for a specific event, is also final sale and not eligible for return or exchange.

Who pays for return shipping? +

Customers are responsible for the cost of shipping items back to us. However once we receive your return we will send your exchange items back to you at no additional shipping cost.

How long does it take to process my return? +

Once we receive and inspect your items and confirm they meet our return policy, we will issue a refund to your original form of payment. Please allow a few business days for processing.

ABOUT LIEBMAN'S

How long has Liebman's been in business? +

Liebman's Uniforms has been proudly serving school families since 1926 — that's 100 years of experience helping students look their best. We are located at 518 Main Street, New Rochelle, NY.

How many schools do you serve? +

We currently serve over 50 schools across the region including schools in New York, Connecticut, and beyond. Use our School Finder on the homepage to see if your school is listed.

How can I contact Liebman's? +

You can reach us by calling or texting 914-632-2770 or by visiting us in person at 518 Main Street, New Rochelle, NY 10801. Check our Store Hours page for our current hours of operation.

My school is interested in partnering with Liebman's. Who do I contact? +

We'd love to hear from you! Please call or text us at 914-632-2770 and we'll be happy to discuss how we can serve your school community.